Privacy Policy

Dry & Raw
Last Updated: 19/6/2026

1. Introduction

Welcome to Dry & Raw (“Company,” “we,” “our,” or “us”). We are committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, purchase dairy products, pantry items, and related goods, or otherwise interact with our services.

By accessing or using our website, you agree to the practices described in this Privacy Policy.

2. Information We Collect

A. Personal Information

We may collect the following personal information:

  • Full name
  • Email address
  • Phone number
  • Billing address
  • Shipping address
  • Payment information
  • Account login credentials
  • Order history

B. Automatically Collected Information

When you visit our website, we may automatically collect:

  • IP address
  • Browser type and version
  • Device information
  • Operating system
  • Website usage data
  • Referring website addresses
  • Cookies and similar tracking technologies

C. Transaction Information

We collect information related to purchases, including:

  • Products ordered
  • Order dates
  • Payment status
  • Delivery information
  • Returns and refunds

3. How We Use Your Information

We may use your information to:

  • Process and fulfill orders
  • Provide customer support
  • Manage your account
  • Process payments
  • Deliver purchased products
  • Send order confirmations and updates
  • Improve our website and services
  • Personalize your shopping experience
  • Detect and prevent fraud
  • Comply with legal obligations
  • Send promotional communications

4. Legal Basis for Processing

Where applicable under data protection laws, we process personal information based on:

  • Performance of a contract
  • Compliance with legal obligations
  • Legitimate business interests
  • Your consent

5. Sharing Your Information

We do not sell your personal information. We may share your information with:

Service Providers

Third parties that help us operate our business, including:

  • Payment processors
  • Delivery and logistics providers
  • Website hosting providers
  • Marketing and analytics services
  • Customer support providers

Legal Requirements

We may disclose information when required to:

  • Comply with applicable laws
  • Respond to legal requests
  • Protect our rights and property
  • Prevent fraud or security threats

Business Transfers

If Dry & Raw is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

6. Payment Processing

Payments will be made on a cash on delivery basis or payments will be processed through secure third-party payment providers. We do not store complete payment card information on our servers unless specifically required and secured in accordance with applicable standards.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Enable website functionality
  • Remember user preferences
  • Analyze website traffic
  • Improve user experience
  • Support marketing activities

You may control cookies through your browser settings. Disabling cookies may affect certain website features.

8. Marketing Communications

With your consent where required, we may send:

  • Promotional emails
  • Product updates
  • Special offers
  • Newsletters

You may unsubscribe at any time by clicking the unsubscribe link in our communications.

9. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your information from unauthorized access, use, alteration, or disclosure.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

10. Data Retention

We retain personal information only for as long as necessary to:

  • Provide services
  • Fulfill contractual obligations
  • Comply with legal requirements
  • Resolve disputes
  • Enforce our agreements

11. Your Rights

Depending on your location and applicable laws, you may have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of your information
  • Restrict processing
  • Object to certain processing activities
  • Withdraw consent
  • Request data portability

To exercise your rights, please contact us using the information below.

12. Children’s Privacy

Our website is not intended for children under the age of 13 (or the minimum age required by local law). We do not knowingly collect personal information from children.

13. International Data Transfers

Your information may be stored and processed in countries other than your country of residence. We will take appropriate measures to ensure your information remains protected in accordance with applicable laws.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date.

15. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact:

Dry & Raw
Email: info@dryandraw.com
Phone: +961 3 904 543
Address: Antelias, Sawma Jaber Street, Sawma Center, GF
Website: dryandraw.com